Sound Transit Community Focus Groups

Designed and led a multilingual (English and Vietnamese) community engagement process to inform accessibility and community impact strategies for new light rail station expansions across Seattle. Juliet recruited and coordinated 35 Vietnamese community members across generations, immigration histories, and transit-use experiences—from elders who had never ridden the light rail to daily commuters navigating it for work and school.

She designed and facilitated culturally responsive focus groups assessing signage clarity, ADA accessibility, and structural barriers affecting immigrants, refugees, elders, and people with disabilities. Through language justice practices and trust-based facilitation, she bridged city planners and community members, translating lived experience into actionable design insight.

Community feedback directly informed improvements to station signage, ADA access considerations, and inclusive infrastructure planning for current and future expansions, ensuring public transit development reflected the needs of those most impacted.